10 Point Checklist: Does your improvement model make sense?
Posted by Chris Holland on Wed, Sep 21, 2011 @ 05:04 PM
This blog is a response to a LinkedIn 
discussion. Kwong-Chi's LinkedIn Discussion Question:
How can you deal with a group of people who doesn't want to improve any processes?
My response: ( http://linkd.in/qfnsq1 )
Kwong-Chi, I would have to see what you're presenting to this resistant group to advise. Sometimes we are inadvertently enrolling people in things that don'e make sense to them.
Does Your Model do the Following, Checklist:
- Is it in every day language? (Japanese is not everyday language in the US)
- Is the methodology intuitive? (or do people have to be trained in what it means first?)
- Is your model aimed at achieving what they want to achieve? (Lean is not a destination)
- Do you understand their world first? (do they believe you do?)
- Is their current approach failing? (And are they aware of this?)
- Have they gone through other "movements" that didn't make sense, & that were abandoned? (must explain why this one is different)
- Are they resisting Lean or resisting improving the business? (if latter, they're gone)
- Does their boss expect solutions to be presented in your format? (if no, forget it!)
- Have you given them something small that worked?(IE better, faster solution)
- Do they think you're a Lean zealot or a business success zealot? (if the former, change!)
Conclusion:
If you have dealt with the above checklist and they still are not engaged, you've got the wrong people.
KEEP YOUR EYE ON THE BALL, BUSINESS SUCCESS. Click on pic
If Lean can't pass the checklist, it will go the way ot TQM, Reengineering, and the Dodo Bird!