FRED ARNSTEIN creates the interventions needed by organizations to strengthen relationships with customers and employees. He enables organizations to sort through the myriad sources of information to target the critical drivers of loyalty and business results and creates surveys, focus groups, and dialogues needed to focus executive decision-making. His work also includes the creation of powerful curriculum to communicate organizational priorities and strengthen leadership and employee capabilities vital for realizing company strategy
Developing specific training programs in leadership, quality management, problem solving, and communication skills, Fred works closely with clients to create customize interventions to meet their unique needs. He has worked on large-scale organizational change initiatives to align employee efforts to achieve results. Among such projects, he was chief external curriculum designer for a major utility, which consequently won the Deming Quality Prize an internationally recognized honor
He has extensive experience at all levels in client organizations developing and implementing customer studies, employee satisfaction surveys, quality diagnostics, and other performance metrics. Fred follows organizational interventions with multi-year trends analysis to demonstrate organizational progress on key change initiatives and customer retention.
Fred earned his B.A. from Antioch College and holds a Ph.D. in Social Psychology from the University of Michigan. After teaching at Boston University and working intensively with small theatre companies, he joined Organizational Dynamics, Inc where he washed of both Curriculum Development and the ODI Survey Center.
C. BARRY DYKES is a senior healthcare executive with substantial experience in increasing business revenues, reducing unit costs, and expanding services. His expertise is in developing collaborative growth strategies for health systems, hospitals, and medical practices. Demonstrated ability to identify successful strategies, develop strong leadership and management teams, partner with the medical staff and deliver measurable results. Barry has served as the CEO of a number of hospitals including DESERT REGIONAL MEDICAL CENTER, Palm Springs, CA and SAINT VINCENT HOSPITAL, Worcester, MA, for TENET HEALTHCARE CORPORATION, and CEO, LANKENAU HOSPITAL, Wynnewood, PA and Senior Vice President, Main Line Health System both for JEFFERSON HEALTH SYSTEM, MAIN LINE HEALTH.
REBECCA LUCY is a marketing research consultant specializing in analyzing and presenting information from customers, employees and markets. Areas of customer and market research include customer satisfaction, loyalty and tracking studies, market segmentation and geo-mapping and competitive benchmarking and analysis. She has created and licensed software applications for continuous quality service measurement, employee and work unit feedback and internal marketing communications tracking programs for global sales forces. She has previously worked for American Cablesystems Corporation (Comcast) in marketing research, investor relations and operations. She has a BS in Economics from Northeastern University.
BRAD POWER Linkedin
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Research Advisor at Hammer and Co.
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IT Advisory Board at Cambridge College
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Executive Director, Process Management Research Center at Babson Executive Education
ANN ROGERS is a consultant and training specialist skilled in competency based interviewing, team building, leadership development, quality tools and supervisory and front line employee training and development. She has been affiliated with Organizational Dynamics Inc. (ODI), High Performance Learning, Amherst Consulting and Development Dimensions International (DDI). Previously, she was Manager of Human Resource Development for Fidelity Investments, a Training Coordinator for McCormack & Dodge, and a Training Assistant for New England Deaconess Hospital. She has a BA from DePauw University and a MA of Educational Technology from Boston University.
CLAIR STROHL has 30 years of experience in medical product development and consulting, both for major device manufacturers and several startup companies. He has multiple medical device patents. Clair has led the development of implantable cardiac-assist devices, blood processing disposables, urological collection systems, intravenous in-fusions, ostomy and vascular access devices, and ultrasonic and radiological accessories. For these products and devices, Mr. Strohl has carried new concepts from market assessment through patent initiation, including structural engineering design, packaging, prototyping, experimental evaluation, pilot manufacturing (including marketing, clinical evaluation, and regulatory approval), market introduction, customer training, and field troubleshooting. Mr. Strohl has held the following positions: Cortek, Inc - Vice President Research & Development (polymer spinal implant and associated surgical instruments), Applied Biomedical Corporation - Principal Staff Engineer (polymer prosthetic heart valve), Teleflex Medical - Product Manager, Medical Dis-pos-ables, AVCO medical - Manager, Implantables & Accessories Development, Haemonetics Corporation - Manager, New Product Development, C.R. Bard, Inc. - Manager, Product Development & Packaging Engineering.
TIMOTHY G. SWORDS is a Senior Consultant with The Holland Group and founder of T. Swords & Associates, a consulting firm that assists executives to reach new levels of performance through robust strategies, pragmatic implementation plans and high performance teams. Clients he has served include: Fidelity Investments, Ritchie Capital Management, Grange Mutual Casualty Group, Merck & Co., and Tauck World Discovery Travel. Mr. Swords held leadership roles at consultancies Renaissance Solutions/Balanced Scorecard Collaborative (collaborating with Dave Norton and Bob Kaplan, authors of The Balanced Scorecard books) CSC Index (collaborating with thought-leaders Michael Treacy and Fred Wiersema, authors of The Discipline of Market Leaders) and PriceWaterhouseCoopers. Industry positions held include Vice President of Strategy & Planning at Fidelity Investments, Vice President of Waverly Investments and General Manager of Illuminations, Inc. Mr. Swords is a published author on executive teams and strategic thinking. He holds an MBA from Harvard Business School, as BS from Boston College and in December will complete a two-year certificate course in Executive Coaching at the Massachusetts School of Professional Psychology. As a Board member of the Harvard Business School Association of Boston’s Community Action Partners, he creates and leads pro bono consulting projects to non-profits in the Boston area.
TOM TROMETER is acting CFO for start-up companies in the high technology industry. Services include building business models, developing business plans, providing strategic guidance and establishing financial metrics and reports. He is involved in shareholder communications, risk management and establishing and managing banking relationships. Previously, he worked in the financial industry for over 25 years including Price Waterhouse and was CFO of Opta Food ingredients and CableSoft. He is a CPA with a BS degree in Accounting from Canisius College in Buffalo, New York.
RITA TUMBLIN has more than 20 years of experience in Project Management, Product Marketing and Client Relations acquired in diverse industries including Technology, Hospitality and Professional Services. She has worked for start-ups as well as large corporations including Digital Equipment (now Hewlett Packard). Rita has managed client interaction/coordination and worked closely with vendors and suppliers. Rita received her Bachelor of Science degree in Electrical Engineering from Northeastern University.
RON WHITFIELD is a Partner with Technology Strategies Group, which helps companies capitalize on the rapid pace of technological change by combining leading-edge business thinking with expertise in advanced technologies. Previously, he was Vice President/Partner of the business consulting practice of Charles River Associates and CEO of a company that commercialized applications of neural network technology for the power industry. An expert on the chemical and plastics industry, he has helped clients in strategic planning, business development, valuation, and marketing management. He has improved company profitability with value-pricing, developed ancillary service strategies, repositioned products, and dealt with environmental issues.
He holds a Ph.D. degree in Business and Applied Economics from the University of Pennsylvania.
JEFFREY WICKHAM has over 20 years of experience assisting industrial, consumer and logistics service companies in the US and Europe in formulating distribution strategies and redesigning supply chain processes to reduce costs and improve customer service. He expertise includes the use of logistics to gain strategic advantage; distribution network design and facilities planning; inventory deployment strategies; outsourcing; and customer service performance and